SmartDispatch Professional Edition

SmartDispatch offers a full range of computer dispatch programs. Our SmartDispatch Professional Edition is a computer assisted voice dispatch program. This package is adapted to our full data dispatch which employs mobile data terminals in the vehicles, and fully computerizes the dispatch function. Additional options such as our fully automated calltaking (IVR) module or driver cashiering modules further enhance the dispatching process.

Trusted and affordable business software solutions since 1985.

One of the most important components of a taxi company’s operations is its dispatching system. SmartDispatch Professional Edition coordinates logistics associated with call taking, order entry, passenger pickups, driver cashiering, and more. Traditionally, taxi companies have relied on radio dispatchers and call takers for these tasks. However, economies of scale and technology have made taxi dispatch software systems very affordable. In fact a full system will cost less than a gallon of gas per day, per vehicle, for a complete SmartDispatch system over the course of a year. Listed below is an in depth look at all standard features of the SmartDispatch Professional Edition software.

How it works

SmartDispatch integrates your dispatching center to your fleet with our sophisticated yet user friendly software. SmartDispatch effectively applies the “90% / 10% Rule”, where 90% of the manual and time consuming tasks are automated, therefore freeing up your resources to focus on the 10% that need attention. Once an order is input into our software, an order will be dispatched to a driver, confirmed, and accepted within 30 seconds. All aspects of our software and modules are self intuitive. Anyone can dispatch with our software in a matter of minutes!

An intelligent solution, smartly designed with these features:

Call Taking - SmartDispatch systems are designed to put a world of customer information at the fingertips of order takers. This allows for greater speed and accuracy throughout the order taking process.

Dispatching - Our systems provide dispatchers an array of tools to improve the quality of order information and the speed in which orders are processed.

Management Tools - Fully featured to generate a wide variety of management reports, vehicle status & control, vehicle/driver suspension, customer billing/charge ticket processing, and more.

Mobile Data Terminal Integration - A full data dispatch module that can be installed into taxis. These allow the drivers to go into and out of service, register into zones, and receive calls.

GPS Software Interface - The SmartDispatch GPS Software Interface includes important features such as zone verification of drivers, geo-fencing of each zone at multiple points. This feature enhances our call matching algorithm, and has been proven to provide the customer prompt service.

Credit Card Processing - Secure, reliable and fast transactions, which offer the customer an additional payment method.

Smart results
With the full implementation of this system, true dispatch functions are reduced by over 90%. There is
room for unlimited growth potential, as our software works perfectly as it does with 1 vehicle or over 2,500
vehicles, and can easily handle over 50,000 orders a day.

Let us show you how SmartDispatch can produce significant improvements in dispatching and order taking, resource utilization, and customer satisfaction. There is no better ROI than a SmartDispatch solution.