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SmartDispatch currently offers two types of automated call taking systems. Depending on your company’s needs we are able to provide you with a small or large IVR system.
Small IVR system
Customers such as restaurants, bars, and hotels can call into a certain phone number you set up, hear a brief greeting and readout of either a PIN number or location address. Then press one (1) and hang up. The order will instantly appear on the dispatch screen.
Full IVR system
Customers call in, hear a greeting, enter their phone number, or have a read of their phone number if you have a Caller-ID interface, hear a location read back, and press one (1) to send their order to dispatch, all in four or five seconds. If more information is needed on the order, they can add other information into the order, such as pick-up time (including future days), smoking or non-smoking cabs, specific cab requests, station wagon requests, etc. Then they can either send the order directly to dispatch or listen to a full read back before sending it. If the caller has no previous phone record established, they will be routed to a live operator. Options such as a Spanish language version may be added. Many taxi companies have been using the system in the past few years and processes about twenty-five (25) percent (%) of their total daily call count through to dispatch without the human intervention (or costs) of a call taker.
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